Support projects
 

 

Support Turisan projects

The history

From the appropriate hospitality for tourists with disabilities to the establishment of the voluntary association Turisan NPO

The project to ensure adequate hospitality for tourists with disabilities in terms of accommodation, food, health care, has been devised in 2006 by Dr. Giorgio Ricci as director of the territorial administrative functions at the ASL (Community Health Facilities Company) of Ferrara. His work experience showed a growing demand of services provided by public health facilities to citizens residing in the EU states, which consequently led to an equally growing number of request for reimbursement of related charges that the Company addressed to foreign reference centers in charge of the management of international mobility. The basic idea, therefore, was to structure a well-integrated relationship between tourism and health sectors in order to give to a number of people with critical functional status the possibility to exercise their right to enjoy a holiday without putting their health at risk and at the same time help to increase the number of tourists with obvious effects on the economic and social aspect on national level.
Later, in collaboration with the University of Ferrara, Self-help associations and healthcare professionals, a research was carried out intended to "target" the diseases and/or functional statuses on which to turn the attention, to estimate the occurrence of these conditions in relation to the Italian and European population and to analyze the correlative needs in terms of healthcare and lifestyles .
Subsequently, the project obtained the first official recognition by the Region of Emilia -Romagna and, as a result, the attention of the National Agency for Regional Health Services - Age.na.s. - at the Ministry of Health .
Meanwhile, in order to define a standardized model, the project has been tried with the collaboration of the APT Emilia -Romagna in the area of Rimini. This has resulted in the detection of a number of organizational and functional critical points, resulting in a significant re-orientation of the content.
The "quantum leap " occurred with the trial carried out with Agenas in collaboration with the Region of Campania in the years 2010 - 2011 in the area of Irpinia (AV)..
This trial, carried out with the involvement of different individuals/organizations/professionals under the scientific responsibility of Dr. Ricci generated an original, innovative and widely reproducible operational model named "liberty holidays - best practices for the reception of tourists with disabilities".
Part of those who participated in the realization of the model created in late 2012 a voluntary association called "Turisan" with the aim of reviving the trial experience, operating an actual functional integration between the two major sectors closely interrelated but at the moment not operationally involved in the pursuit of the common goal, unique and indisputable, substantiated on the one hand in the mobility rights for all regardless of their mental, physical or sensory condition and, on the other, in the development of new market spaces in the tourism sector.
Following the path traced by the different units of the "Agenas" working group, the Turisan association with its volunteer members, researchers and collaborators is a "qualified" national and international point of reference for the management of programs, projects, itineraries in relation to different types of tourism, including:
Holidays and special needs:: for those who do not want to give up holidays regardless of a functional impairment and who look for hospitality facilities suited to their needs, the provision of an appropriate diet and the assurance of receiving the treatments needed for the maintenance of their lifestyle;
Medical tourism: for those who, in dealing with a poor functional status, a disorder, a critical condition, wish to find out who are the specialists and what are the methods used in treating their problem in/throughout the world, and who seek organizational support (routes, contacts) to reach the specific facility they selected.
Senior tourism: : for those who are retirees now and who would like to spend time (even extended stays) resting at pleasant and hospitable resorts, with the advantage of a healthy diet as part of health care programs suited to their physical condition.

Turisan Mission:

  • to carry out social solidarity initiatives that reflect on the opportunity to undertake trips-vacations with full peace of mind and the assurance that there will be no barriers and/or difficulties in relation to their functional impairment;
  • to develop a culture that promotes forms of cooperation-integration between health and social sectors, tourism, transport, information and education system to adequately respond to the "special" needs expressed by a growing population;
  • to advance the elimination of the "barriers" that make it difficult, sometimes even impossible for people with poor functional status to stay in places other than their usual place of residence, by promoting networks of services offering suitable information, accommodation (in terms of accessibility, usability, etc.), continuity of care and assistance appropriate to the individual and collective health conditions;
  • to identify effective solutions for improving people's quality of life by promoting the development and coordination of solidarity networks;
  • to contribute to the construction of a "network" of people, institutions, organizations, based on professionalism, tolerance and solidarity with regard to diversity, as well as on transparency, fairness and reliability of conduct along with the willingness to sacrifice some of the personal ambition for the sake of common goals


Institutional goals of the association

  • research-analysis of the Italian/European/world target population (profile of the "special" tourist, up to date qualitative and quantitative data, health needs, motivational and economic aspects related to the holiday-stay, etc.)
  • recognition of pathological and/or functional conditions and assessment of the size of the population concerned;
  • analysis of the main "actual" needs with reference to a "potential" tourist who wishes to have a trip/stay in a particular area/location (characteristics of the disease - functional status, nutrition related problems, possible need for health care and/or assistance, possible need for assistive devices and supports, problems related to architectural impediments or to traveling, etc.);
  • focus on the key elements to provide to a potential tourist with "special needs" to make the stay in a particular area/resort more attractive, comfortable and suitable;
  • definition of "good practices of hospitality" (added value in terms of attractiveness) that the tourist facilities must follow with the potential tourist in relation to his/her needs. These indicators relate to:
    1. the livability of the hospitality facility in terms of mobility, organization, equipment and technology
    2. the proper preparation - administration of food carried out by the appointed services
    3. the accessibility of art and culture facilities and nature centers with particular reference to people with limited motor skills.
  • survey of necessary or suitable health care services provided in the areas of the facilities that are part of the network with reference to the general and specific needs expressed by the tourists belonging to the categories that have been identified.
  • management of the quality mark (T&H mark) to be attributed to the facilities that adopt good practices of hospitality for tourists with disabilities.
  • building the network of healthcare and assistance facilities to meet the particular needs expressed by tourists with functional impairment and definition of the access routes to healthcare facilities
  • criteria and procedures for the admission of tourist facilities in the network of "best practices of reception"
  • promotion of operational protocols between health and tourism sectors for the "global" handling of the issues related to the "targeted" tourists
  • provision of a free "personalized" public service for the direct and indirect assistance to people with functional impairment (temporary or permanent), with the aim of orienting them to areas that adopt the good practices of reception in relation to the health needs they manifest and facilitating the access to health care and assistance provided by the facilities in the area
  • information-bringing the project to the attention of people with functional impairment, of healthcare institutions including the physicians, of voluntary and self-help associations related to the "targeted" needs


The dream: the Turisan Hotel

Create a hotel open to all and therefore able to respond to the main needs expressed by functionally impaired people.
Such facility, while maintaining its strictly tourist-commercial purpose, will represent a prototype of civilization providing everyone, regardless of their health condition, with the best possible services.
Obiettivo 2013-2015: 2013-2015 Objective: Achieve the working plan of the hotel with the characteristics mentioned above.

Donazioni dirette a sostegno dei progetti Turisan

BANCA CREDITO VALTELLINESE AG.CESENA

IBAN IT81Z0521623900000000010763

INTESTATO A: ASSOCIAZIONE DI VOLONTARIATO TURISAN ONLUS

VIA SERRAGLIO 18 – 47521 CESENA (FC) - ITALIA